Tarteel processes Premium subscriptions through Apple and Google billing on their respective devices, and through Stripe on our website. We do not manage payments or subscriptions ourselves directly, so please follow the instructions below based on the platform you originally used to subscribe.
To request a refund for a purchase from Tarteel for:
- Apple (iOS): Request a refund for apps or content that you bought from Apple
- Google (Android): Learn about refunds on Google Play
- Web: Send an email to support@tarteel.ai with subject "Refund" that includes your Tarteel username and why you want a refund
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1 comment
My account has become Premium subscription but I did not pay and subscribe for premium. Is it trial?
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