Subscriptions and Billing
Answers to common subscription and billing questions and issues
45 articles
Members’ privacy in Family Plan
Who can join a Family Plan?
How do I add or remove members from my Family Plan?
How do I join a Family Plan?
What's the Family Plan?
Who can join the Family Plan?
How to purchase and set up a Family Plan
I have Premium already, can I join a Family Plan?
Will removing a member delete their account or affect their progress?
What's the Family Plan?
How do I add or remove members from my Family Plan?
Who can join a Family Plan?
How do I join Family Plan?
Will removing a member delete their account or affect their progress?
I got billed for both Premium and the Family Plan, what do I do?
I bought the wrong subscription type
I purchased a Tarteel annual subscription and didn't use the app for a while, can I get a partial refund?
I’m getting an error message when I try to subscribe, what do I do?
Can I use Tarteel on more than one device?
How to request a refund
I forgot to cancel before renewal
How do I renew my subscription?
Charged again after joining a Family Plan
Google Play/App Store refused my refund request
How to Request a Refund
How do I renew my subscription?