We understand how frustrating it can be to pay for Premium and not see your features right away. In most cases, this is easy to fix. If your premium features aren't showing after purchase, here's how to get them activated.

1. Check that you're logged into the right account

This is the most common reason premium features don't appear. If you signed up with one account (for example, your email) but are currently logged in with a different one (for example, Google or Apple Sign-In), your purchase won't carry over.

To check:

Open Tarteel and go to Account.
Confirm that the email or sign-in method shown matches the one you used when you purchased Premium.
If it doesn't match, log out and log back in with the account you originally purchased on.

Tip: If you signed up using Apple Sign-In with "Hide My Email," your account may be linked to a private relay address rather than your personal email. You can check this in your Apple ID settings under Sign-In & Security > Sign in with Apple.

2. Restore your purchase

If you're logged into the correct account but Premium still isn't showing, try restoring your purchase. The steps differ depending on where you bought your subscription.

iOS (App Store)

Open Tarteel and go to Account.
Tap Restore Purchases.
If prompted, sign in with the Apple ID you used for the purchase.
Wait a few seconds — your premium features should activate.

If Restore Purchases doesn't work, confirm that your App Store account matches the one used for the original purchase. You can check your active subscriptions in Settings > Apple ID > Subscriptions on your device.

Android (Google Play)

Open Tarteel and go to Account.
Tap Restore Purchases.
If prompted, confirm your Google account.
Wait a few seconds — your premium features should activate.

If Restore Purchases doesn't work, make sure you're signed into the same Google account used for the purchase. You can check your active subscriptions in the Google Play Store > Payments & subscriptions > Subscriptions.

Web (tarteel.ai)

If you purchased your subscription on the Tarteel website, Restore Purchases will not apply — your premium access is tied to the account you were logged into on the website at the time of purchase. Make sure you're logged into that same account in the app. If the issue persists, contact our support team (see below).

3. Force-close and reopen the app

Sometimes the app needs a fresh start to detect your subscription.

iOS: Swipe up from the bottom of the screen (or double-tap the Home button), then swipe Tarteel off the screen to close it. Reopen the app.
Android: Open your recent apps view, then swipe Tarteel away to close it. Reopen the app.

4. Check for app updates

An outdated version of Tarteel may not correctly detect your subscription. Make sure you're running the latest version:

iOS: Open the App Store, search for Tarteel, and tap Update if available.
Android: Open the Google Play Store, search for Tarteel, and tap Update if available.