We understand how frustrating this can be. In most cases, you can resolve it yourself in under a minute. Follow the steps below based on how you purchased your subscription.
Step 1: Check your account screen
Open the Tarteel app and go to Account. Does it show that you have Premium?
Yes, Premium is showing → You're all set. If a specific feature isn't working (such as mistake detection), go to Settings and make sure it's turned on — some premium features are off by default.
No, Premium is not showing → Continue to Step 2.
Step 2: Identify how you purchased
How did you purchase your Tarteel subscription?
Through the app or your device (Apple/Google) → Go to Step 3
Through the Tarteel website (tarteel.ai) → Go to Step 4
Step 3: Mobile purchase — tap Restore Purchases
In the Tarteel app, go to Account and tap Restore Purchases.
This checks with Apple or Google to see if the Apple ID or Google account currently active on your device has an active Tarteel subscription, and applies it to your Tarteel account automatically. It will only work if your device is signed into the same Apple ID or Google account that was used to make the purchase.
If Restore Purchases works → You're done.
If Restore Purchases doesn't work, it means no active subscription was found on the Apple ID or Google account currently active on your device. To investigate:
Go to your device's subscription management:
iPhone/iPad: Settings → [Your Name] → Subscriptions
Android: Google Play Store → Payments & subscriptions → Subscriptions
Check if your Tarteel subscription appears there.
If it does — contact us. Something unexpected is preventing the restore from working.
If it doesn't — the subscription may be on a different Apple ID or Google account. If you use multiple accounts, try switching to a different one and tapping Restore Purchases again.
Step 4: Web purchase — verify your account and receipt
Since web purchases go through Stripe (not Apple or Google), tapping the Restore Purchases button will not work for a web subscription — the button checks Apple and Google for a linked subscription, and a web purchase is not registered with either provider.
Here's how to verify your web purchase:
Log in to your Tarteel account at tarteel.ai/account and check if your subscription is showing there.
Open the Tarteel app, go to Account, and compare the email or username shown with what you see on the website.
If they match and the subscription is showing on the website but not the app, try logging out of the app and back in to re-sync.
If they don't match, you're logged into a different Tarteel account on the app. Check your email for a receipt from Stripe — the email that receipt was sent to is associated with the Tarteel account that has Premium. Log into that account on the app to access your subscription.
Not sure how you originally signed in to that account? Try the reset password flow and enter the email address for that account. If the account was created with email and password, you'll receive a reset link. If it was created using Google or Apple sign-in, the email will let you know and instruct you to sign in that way instead.
If you've checked the above and Premium still isn't showing, please contact us through the chat below and include your Stripe receipt. This helps us trace the purchase and resolve the issue for you — for example, if the subscription is tied to a deleted account, we'll need to handle that manually.
Still not working?
Reach out via the chat at the bottom of this page and include your purchase receipt. Our team will look into it.