Use this article to redeem a Tarteel gift card for Tarteel Premium, and to fix a gift card code that does not work.
This article is for anyone who has a Tarteel gift card code. If you have a Family Plan gift card, read How do I redeem a Family Plan gift card? instead. It also explains how to set up the Family Plan and invite members.
How do I redeem a gift card?
You redeem a Tarteel gift card on our website. To redeem a gift card:
Go to tarteel.ai/gift-cards/redeem.
Enter the gift card code in the "Gift code" box.
Click "Redeem". If you are not logged in, click "Sign in to redeem" and log in to the Tarteel account that should get Premium. If you do not have a Tarteel account, you can create one at this step.
The page shows "Redemption successful" and how much Tarteel Premium the gift card gave you, for example 1 year. Your Tarteel Premium starts at once. A gift card does not renew: your Tarteel Premium stops at the end of the gift card period, and we do not charge you.
Why can't I redeem a gift card when I already have Premium?
You can redeem a Tarteel gift card only when your account does not have Tarteel Premium. This includes Premium from a subscription, a free trial, or someone else's Family Plan. If you try to redeem a gift card while you have Premium, the page tells you that you already have Premium. Your gift card code is not used, so you can redeem the same code later.
To redeem the gift card when you have Premium now:
Subscription: cancel your subscription so that it does not renew. Cancelling does not end your Premium at once: your Premium continues until the end of the period that you paid for. Redeem the gift card after that date. Read How to cancel my subscription.
Free trial: redeem the gift card after your free trial ends.
Someone else's Family Plan: leave the Family Plan first, then redeem the gift card. Read I'm on someone else's Family Plan. How do I start my own? for the steps to leave.
Why does the page say my gift card code is invalid?
If the page shows "Redemption failed" and says that your gift card code was invalid, one of these is usually the cause:
The gift card code was already redeemed. Each gift card code works only once. Another person, for example someone in your household or the person who bought the gift card, may have redeemed it. Ask the person who bought the gift card.
The gift card code has a typo. Similar characters are easy to mix up, for example the letter O and the number 0, or the letter I and the number 1. Copy the gift card code from the email and paste it into the "Gift code" box. Upper case and lower case letters do not matter.
The page shows the same "invalid" message for a used gift card code and for a typo.
Which account gets Premium from my gift card?
The Tarteel account that you are logged into when you click "Redeem" gets the Tarteel Premium from the gift card. If you have more than one Tarteel account, or you log in with different methods (for example Google or email), check the email address on your Account screen before you redeem. If you redeemed a gift card on the wrong account, contact us.
I bought a gift card. Where is the gift card code?
We send the gift card code to the email address that you used to pay. The gift card code comes from [email protected], in a separate email from the purchase receipt. If you bought more than one gift card, you get one email for each gift card code. If you do not see the gift card code:
Check your spam or junk folder.
Search your inbox for emails from [email protected].
If you still cannot find the gift card code, contact us. We can find the gift card code from your purchase receipt.
Can I get a refund for a gift card?
Tarteel gift cards are non-refundable. We cannot give a refund for a gift card.
How do I contact support about a gift card?
If this article did not fix your gift card problem, contact our support team through the chat at the bottom of this page. To help us fix it quickly, send us:
The purchase receipt or confirmation email for the gift card.
The email address on your Tarteel Account screen.
The gift card code, even if it does not work.