Use this article to start your Tarteel Family Plan again after it ended, or to delete your ended Family Plan group so that you can subscribe to Premium in the app.
This article is for the Family Plan manager: the person who bought the Family Plan or redeemed a Family Plan gift card. It applies when your Family Plan ended in one of these ways:
You cancelled the Family Plan, and the period you paid for ran out.
Your Family Plan came from a Family Plan gift card, and the 12-month gift card period ran out.
If you were a member of someone else's Family Plan, read Why did I lose Premium on a Family Plan? instead.
What happens to my Family Plan when it ends?
When your Family Plan ends, Premium stops for you and for all members of your Family Plan. Your Family Plan group stays on your account. Your Family Plan group is the list of people on your Family Plan: you and the members you invited. Because your Family Plan group stays:
You can start the same Family Plan again on our website. Your members get Premium back without a new invite.
The Tarteel app does not let you subscribe to Premium while your ended Family Plan group is on your account. To subscribe in the app, delete your Family Plan group first. The steps are in the section "How do I delete my ended Family Plan group in the app?".
There is one exception. If you got a refund for your Family Plan, we delete your Family Plan group at once. You can buy a new Family Plan on our website, and you then invite your members again.
How do I start my Family Plan again?
To start your Family Plan again, buy the Family Plan again on our website. The Family Plan is not sold in the Tarteel app. To buy it:
Log in at tarteel.ai with the account that manages the Family Plan.
Go to tarteel.ai/pricing.
On the Family Plan card, click "Get Family Plan".
Complete the payment.
Your Family Plan starts again for 1 year. We email you your Family Plan invite link. Your old members get Premium again at once, so you do not need to invite them again. Your Family Plan has space for 5 people, including you.
If you pay for Tarteel Premium now, the Family Plan card shows "Switch to Family Plan" instead of "Get Family Plan". Read How do I switch from Premium to the Family Plan?
Can I redeem a new Family Plan gift card on the same account?
You can redeem a new Family Plan gift card on the account that manages your ended Family Plan. To redeem it:
Log in at tarteel.ai with the account that manages the Family Plan.
Go to tarteel.ai/gift-cards/redeem.
Enter the gift card code and redeem it.
The page shows "Redemption successful". Your Family Plan starts again for 12 months, and your old members get Premium again without a new invite. You can redeem a Family Plan gift card only when your account does not have Tarteel Premium from another source, such as a subscription or a free trial.
How do I delete my ended Family Plan group in the app?
Delete your ended Family Plan group only if you want Premium for yourself in the Tarteel app, or a new Family Plan without your old members. After you delete your Family Plan group, your old members need a new invite to join a new Family Plan.
You can delete a Family Plan group only in the Tarteel app, not on our website. To delete your Family Plan group:
Open the Tarteel app and open the menu.
Tap the profile icon at the top of the menu. The Account screen opens.
Tap "Manage Family Plan".
Next to a member, tap the delete icon, then tap "Remove Family Member". Do this for each member.
When no members are left, tap "Delete Family Group".
Tap "Delete Family Group" again to confirm.
The app goes back to the Account screen, and "Manage Family Plan" no longer shows. You can now subscribe to Premium in the Tarteel app, or buy a new Family Plan on our website.
Why don't I see "Delete Family Group" in the app?
The "Delete Family Group" button in the Tarteel app shows only when all of these are true:
You are the Family Plan manager.
Your Family Plan ended.
You removed all members from your Family Plan group.
If all of these are true and you still do not see "Delete Family Group", update the Tarteel app to the latest version and try again.
You cannot delete a Family Plan group while the Family Plan is active. Wait until your Family Plan ends.