Use this article to find out why your Tarteel Premium stopped on someone else's Family Plan, and how to get Premium again.
This article is for Family Plan members: people who joined a Family Plan through an invite link. If you are the Family Plan manager and your Family Plan ended, read My Family Plan ended. How do I get it back? instead.
Did the Family Plan manager remove you from the Family Plan?
If the Family Plan manager removed you from the Family Plan, your Family Plan Premium stops at once. Your account, progress, and recordings stay. To join the Family Plan again, ask the Family Plan manager to invite you again. A Family Plan has space for 5 people, including the Family Plan manager.
Did you leave the Family Plan?
If you selected "Leave Family Plan", your Family Plan Premium stops at once. To join the Family Plan again, ask the Family Plan manager for a new invite. The Family Plan must have a free space.
Did the Family Plan manager cancel the Family Plan?
If the Family Plan manager cancelled the Family Plan, you keep Family Plan Premium until the end of the period that the Family Plan manager paid for. Then Family Plan Premium stops for all members. If the Family Plan manager starts the Family Plan again, your Family Plan Premium comes back. You do not need a new invite.
Did the Family Plan manager's payment fail?
If the Family Plan renewal payment fails, Family Plan Premium stops for all members as soon as the payment fails. If the payment goes through on a retry, your Family Plan Premium comes back.
Did the Family Plan manager get a refund?
If the Family Plan manager got a refund for the Family Plan, Family Plan Premium stops for all members at once. We send each member an email with the subject "Your Tarteel Family Plan access has ended". A refund closes the Family Plan, so the Family Plan manager must buy a new Family Plan and invite you again.
Did a Family Plan gift card end?
If the Family Plan came from a Family Plan gift card, Family Plan Premium stops for all members when the gift card period ends. This is 12 months after the Family Plan manager redeemed the gift card. Your Family Plan Premium comes back if the Family Plan manager does one of these:
Buys the Family Plan again on our website.
Redeems a new Family Plan gift card on the same account.
You do not need a new invite. You need a new invite only if the Family Plan manager removed you from the Family Plan before starting it again.
How can I get Premium again?
To get Tarteel Premium again after your Family Plan Premium stopped, you can:
Ask your Family Plan manager to invite you again, to fix the payment, or to start the Family Plan again.
Subscribe to Tarteel Premium yourself.
Start your own Family Plan. Read I'm on someone else's Family Plan. How do I start my own?
If you are still on a Family Plan that ended, the Tarteel app does not let you subscribe to Premium. Leave the Family Plan first: in the Tarteel app, open the menu, tap the profile icon, tap "Manage Family Plan", then tap "Leave Family Plan". Tap "Leave Family Plan" again to confirm. The app goes back to the Account screen, and you can now subscribe to Premium in the Tarteel app.