If you are paying for both Premium and a Family Plan, one of these is usually the reason.
You joined someone's Family Plan as a member but kept your own subscription
Joining a Family Plan does not cancel your own Premium subscription. You have to cancel it yourself. Read How to cancel my subscription.
You subscribed through Apple or Google and did not cancel there
We cannot cancel an Apple or Google subscription for you. If you confirmed that you had cancelled but did not finish it, they keep charging you. Open your subscription settings on Apple or Google and cancel it.
You switched to the Family Plan on our website
This should not happen. We cancel your old website subscription automatically once the Family Plan payment succeeds. If you were charged anyway, message us with your account email and we will look into it.
Requesting a refund for your own Premium subscription
If you joined a Family Plan as a member and still paid for your own Premium on the Tarteel website, contact us through the chat at the bottom of this page for your refund. Include the email address of your Tarteel account. The Request Refund button on your account page does not work for Family Plan members at the moment.
If you paid for your own Premium through Apple or Google Play, request the refund from Apple or Google Play. Read How to request a refund.