Use this article if you bought the wrong Tarteel Premium plan. For example, you bought a monthly plan but wanted a yearly plan.
I paid for the wrong plan on the Tarteel website
Request a refund for the wrong plan at tarteel.ai/account, within 14 days after you bought it. Read How to request a refund for the steps. The refund also cancels the wrong plan, so you do not need to cancel it first.
Buy the correct plan at tarteel.ai/purchase.
Request the refund before you buy the new plan. If you buy the new plan first, the refund can apply to the new plan instead of the wrong plan.
I wanted the Family Plan instead of Premium
You do not need a refund to move from Premium to the Family Plan. Read How do I switch from Premium to the Family Plan?.
I paid for the wrong plan through Apple or Google Play
Cancel the wrong plan in your Apple or Google Play subscription settings. Read How to cancel my subscription.
Request a refund from Apple or Google Play. Read How to request a refund.
Buy the correct plan in the Tarteel app.