If you see a "Something Went Wrong" or "Connection Lost" (انقطع الإتصال) error while using Tarteel — whether during recitation, memorization, or listening — it means the app's real-time connection to our servers was interrupted.
This is a general connection error that can happen for a variety of reasons, including unstable internet, VPN interference, or temporary issues on our end. The steps below will help you rule out the most common causes on your side.
Check Your Internet Connection
Tarteel streams audio to and from our servers in real time, so a stable connection is essential.
Switch between Wi-Fi and mobile data to see if the issue is network-specific. Some Wi-Fi networks (especially public or corporate ones) may block the ports Tarteel uses.
Move closer to your router if you're on Wi-Fi, or check that you have strong signal if you're on mobile data.
If you're in a region where internet connectivity is inconsistent, try again at a time when your connection is more stable.
Disable VPN or Network-Filtering Software
Some VPN services, firewalls, or ISP-level filters block the connections Tarteel needs to process your recitation.
If you're using a VPN, try disabling it temporarily and then attempt to recite again.
If you're using any ad blockers, DNS filters, or parental controls, try disabling them temporarily to see if that resolves the issue.
Check Microphone Permissions
If the error appears specifically when you press the microphone or recite button, Tarteel may not have microphone access on your device.
On iOS (iPhone/iPad):
Open your device Settings.
Scroll down and tap Tarteel.
Make sure the Microphone toggle is turned on.
On Android:
Open your device Settings.
Tap Apps (or Apps & notifications).
Find and tap Tarteel.
Tap Permissions.
Make sure Microphone is set to Allow or Allow only while using the app.
Force-Close and Reopen the App
If your connection and permissions both look fine, try fully closing the app — not just minimizing it or switching to another app.
On iOS: Swipe up from the bottom of the screen (or double-press the Home button) to open the app switcher, then swipe Tarteel away.
On Android: Open your recent apps view and swipe Tarteel away, or go to Settings > Apps > Tarteel > Force Stop.
After closing, reopen Tarteel and try starting a session again.
Restart Your Device
If force-closing the app doesn't help, try restarting your phone or tablet entirely. A full device restart clears background states that a simple app restart may not.
Still Experiencing Issues?
If none of the above steps resolve the issue, please contact our support team via the chatbot at the bottom of this page.